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These terms and conditions, which may be amended from time to time, apply directly or indirectly (through distributors) all our services available online, via email or telephone. By accessing, browsing and using our website (mobile) or any application on any platform (hereinafter website) and / or by making a reservation, you acknowledge and agree that you have read, understood and agreed to all terms and conditions set out below (including the privacy statement). These pages, the content and infrastructure of these pages and online reservation service provided on these pages and through this website are owned, operated and provided by EDEN TRAVEL PARTNER SRL and are provided solely for your personal, non-commercial use.


"EDEN TRAVEL PARTNER", "We", "Our" means edentravel.ro and mypal.travel, a limited liability company incorporated under the laws of Romania and having its registered office at Bd. G-ral Vasile Milea nr. 2, 2nd Floor, Sector 6, Bucharest, registered with the Trade Register Office under No J40 / 3330/2019, RO17315860 tax code. Eden Travel Partner agency licensed tour operator (see the license) and holds valid insurance policy.

" Platform " means the website (mobile) and applications that service is provided, owned, operated, maintained and / or hosted by mypal.travel

"Service" means the online reservation service (including facilitation payments) of various tourism products and services that are made available on the platform.

"Supplier " means the accommodation provider (eg. Hotel, motel, apartment, B), parks (theme), attractions, museums, tours, cruises, tours by train or bus, transfers, insurance and any other product or service travel Platform provided.

"Adult": means any person older than 18 years.

"Child": means any person aged between 1 and 18 years.

"Infant": means a child under 1 year.


By platform, we ( mypal.travel and partners (distribution) affiliates) provide a platform booking travel online through providers directly or through intermediaries contractacţi may advertise their products and services for booking and visitors Platform can these reserves (ie. the booking service).

When we service, the information we disclose is based on the information providers transmit us automatically through services web services and APIs. Correctness of information and the responsibility for any consequences caused by erroneous information on the platform lies exclusively with the providers.

Our services are available only for personal and non-commercial use. Therefore, you are not allowed to resell, deep-link, use, copy, monitor (eg. Spider, scrape), display, store or reproduce any content or information, software, booking tickets, products or services available on the platform our business or any commercial or competitive.


You agree that providing services or products will start as soon as all the formalities required for registration. The information provided must be accurate. Choosing registration, you shall provide us with the correct name, address and other useful information. To correct or update this information, follow the link MY ACCOUNT By accessing and using the personal password of the account you are responsible for all actions arising from their use. Eden Travel Agency can not be held responsible for errors arising from negligence user security and confidentiality of your account and password. Your personal data will be used by Eden Travel Agency for confirmation, information via email, mail or other means of communication about further actions, statistical reports etc. Your personal data will be transmitted to the authorities in order to verify commercial transactions or other authorities entitled to carry out any checks justified under the law. The data provided by customers is strictly confidential. Eden Travel Agency undertakes before its clients not to provide these data to third persons or companies and use them strictly for the use of the business relationship between the client and Eden Travel Agency. This site uses security measures against the loss, misuse or alteration of information that is in our control. Eden Travel Agency undertakes to respect your rights granted by Law 677/2001, and sent your application to the contact@edentravel.ro , undertakes: to correct, update, block, erase or transform into anonymous data, free of charge, data whose processing does not comply with the provisions of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data; To stop processing your personal data. Eden Travel Agency certifies that will respect the rights granted by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, Law no. 365/2002 on electronic commerce, such as Ordinance no. 130/2000 on consumer protection in distance contracts concluded and subsequently amended. These rights include (list is not exhaustive):

  1. right to ask Eden Travel Agency to confirm whether or not process your personal data free of charge for one request per year;
  2. right to ask Eden Travel Agency to correct, update, block or delete, free of charge, provided data whose processing does not comply with the provisions of Law no. 677/2001;
  3. right to ask Eden Travel Agency to stop, free of charge, the processing of personal data;
  4. If online payments, payment services on this website is done through online payment solutions offered by Romcard SA and Banca Transilvania.

In order to eliminate the risk of your data to possession and be misused by third parties:

Eden Travel Agency, Romcard SA and Banca Transilvania guarantee the security of information systems.

Information on bank card details (card number, expiration date, etc.) are not transferred or stored at any one time, servers www.edentravel.ro, mypal.travel, servers or Banca Transilvania SA Romcard.

If 3D Secure system for paying with Visa and MasterCard the data of your card are entered directly into the Visa or MasterCard, and where your card was issued by a bank certified in the 3D Secure transaction authorization It is only after your authentication in this system - the introduction of a code / password known only to you, the same PIN at the ATM transactions.

Any attempt to access personal data of other users or to change website content mypal.travel or affect performance server that runs the site mypal.travel will be considered an attempt to defraud the site MyPal. travel and trigger a criminal investigation against those who (have) tried this.


mypal.travel site uses cookies to offer its visitors a better browsing experience and services tailored to the interests of each visitor. Please find below the necessary information to let you know the details of the placement, use and manage cookies used www.mypal.travel site.

Similarly, online, other sites, custom pages including platforms of third parties (such as Facebook or YouTube) and applications accessed or used through such websites that are operated by or on behalf of SC EDEN TRAVEL PARTNER SRL and using cookies as shown below.

The applicability of this Policy

This Policy applies www.mypal.travel site.

By using this site you agree to the use of cookies by us in onformitate this policy on their use.

If you do not agree with the way we use cookies, you must set your browser settings orespunzator.

Decoupling cookies we use may affect your user experience on this site www.mypal.travel.

What are cookies?

Cookies are small files consisting of letters and numbers that are stored on your computer or other mobile terminal equipment of a user who is accessing the Internet.

Cookies are installed by request issued by a web server, a browser (eg Internet Explorer, Chrome).

Cookies are completely "passive" (does not contain software viruses or spyware and can not access user data on the hard driver).

A cookie consists of two parts: the name and the cookie content. During the existence of a cookie is determined; Technically, only web server that sent the cookie can access it again when the user returns to the website associated web server.

Cookies themselves do not require personal information to be used and, in most cases, not personally identify Internet users.

There are two broad categories of cookies:

  • Session Cookies: are stored temporarily in the cookies file of your Web browser for it to store them until the user exits the web-site or close the browser window;
  • Persistent Cookies: are stored on the hard drive of a computer or equipment and are activated again when visiting the website that created that particular cookie. Persistent cookies they include those placed by another website than the one you visit the user at the time. These are known as "third party cookies" or cookies placed by third parties. These stores a user's interests to deliver the most relevant advertising for it.

What is the lifespan of a cookie?

The lifetime of a cookie can vary significantly, depending on the purpose for which it is placed. Some cookies are designed for single use (such as session cookies), therefore are not maintained once the user leaves the site. Other cookies are kept and reused each time the user returns to the site (persistent cookies). However, cookies can be deleted by the user at any time using the browser settings.

What are cookies placed by third parties?

Some sections of the content of some sites may be provided by third party cookies as if an advertisement. These cookies can be placed on the site and are called cookies placed by third parties are not placed because of the site owner. Such third parties are themselves required to comply with applicable regulations and privacy policies of that site owner.

What are cookies important Internet?

Cookies are the focus of the efficient operation of the Internet, helping to generate a browsing experience friendly and adapted to each user's preferences and interests. Denial or disabling cookies may make some sites can not be used. Denial or disabling cookies does not mean you will no longer receive online advertising - but it will not be able to take into account your preferences and interests, evidenced by browsing behavior. Examples of important uses of cookies (which does not require user authentication through an account):

  • Content and services tailored to user preferences - categories of products and services;
  • Offers tailored to users' interests - Remember passwords;
  • Retention filters to protect children on the Internet content (family option mode functions Safe Search)
  • Limiting frequency broadcast commercials - capping an advertisement for a particular user on a website;
  • Providing advertising more relevant to users;
  • Measurement, optimization and analytics features - such as confirming a certain level of traffic to a website, what type of content is viewed and how a user arrives on a website (eg by search engines directly from other websites etc). Websites runs these tests use to improve their sites for the benefit of user-OF THE.

What types of cookies we use?

By accessing this site you can place these types of cookies:

__tawkuuid: cookie used by application to retain chat session with the user who uses chat to request offers or details of a consultant

_fbp: cookie used by Facebook Pixel to create statistics about visitors arriving on site from Facebook page mypal.travel

_ga, _gac_UA-127653908-1, 127653908-1 _gat_UA-: cookies used by Google Analytics and Google Tag Manager to make general statistics about visitors to the site, related to age, gender, location of the access platform

_gcl_au, _gcl_aw, _gid: cookies used by Google Maps to create statistics about visitors who accessed maps locations Platform mypal.travel

Cookies contain personal data?

Cookies themselves do not require personal information to be used and, in most cases, personally identifiable Internet. Personal data may be collected by using cookies only to facilitate certain functionality to the user.

How to change your cookie settings of your browser?


Applications used to access web pages allow cookies from being saved on the terminal by default. These settings can be changed so that the automated cookies to be blocked by web browser or user is informed whenever cookies are sent to the terminal or. Detailed information about the possibilities and ways of managing cookies can be found in the settings application (web browser). Limit use of cookies may affect some features of the website.

Most browsers allow you to change your cookie settings. These settings are usually found in the "options" menu or "preferences" of your browser.

To understand these settings, the following links can be useful, otherwise you can use the "help" of the browser for more details.

Cookie settings instructions

Cookie settings in Internet Explorer
Cookie settings în Firefox
Cookie settings in Chrome
Cookie settings in Safari

For cookie settings generated by third parties can also consult the website:



All content on the site mypal.travel - images, text, graphics, symbols, graphics, scripts, programs and other data - is owned by Eden Travel Partner SRL and its suppliers and is protected by law for copyright protection and intellectual and industrial property laws. Use without the Eden Travel Partner any items listed above is punishable under applicable law.


www.mypal.travel guarantees the user limited access personal interest in this site and does not grant permission to download or modify part or all of the site, to partially or fully reproduce the site, to copy, sell / resell or exploit the site in any other manner, for commercial purposes or contrary to the interests of Eden Travel Partner without its prior written consent.



On VAT applies Article no. 311 of Law 227/2015

The price shown on the invoice will be the same one shown on the website when making the transaction, price plus shipping costs or charges (local taxes, etc.), if necessary.


Payment for services under these Terms and Conditions can be made:

online using credit / debit card online

If payment is made online by credit / debit card is required to fill in the details. If the transaction is successful, the next screen provides information about the order www.mypal.travel accepts the following credit / debit cards: Visa, Visa Electron, Mastercard / Eurocard, Maestro, including virtual cards Visa or MasterCard. Using the method of payment bank card credit / debit card, your order will be processed immediately.

In case of fraud or unauthorized use of your credit card by third parties, most banks and credit card take the risk and cover all costs resulting from such fraud or misuse, which may be subject to deductible ( usually set at 50 EUR or equivalent in your local currency). In the event of a bank or your credit card company collects the amount deductible from you because of unauthorized transactions resulting from a reservation made on our website, we will pay this amount deductible to a maximum of 50 EUR (or equivalent in your local currency). To compensate, please make sure you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by e-mail ( contact@edentravel.ro). Please specify 'credit card fraud' in the subject field of your email and provide us with evidence of the deductible amount (eg., Credit card company policy). This compensation applies only to bookings made by credit card using the secure server www.mypal.travel and unauthorized use of your credit card, resulting from our negligence and fault, and not resulted from a own mistakes while using the secure server.

bank transfer, according to the procedures submitted by mail statement after booking

holiday vouchers, according to the procedures submitted by mail statement after booking

cash at point of the Eden Travel Partner in Bucharest, Bd. G-ral Vasile Milea nr. 2, 2nd Floor, Sector 6, in the manner of the release sent by mail after booking

PRICES, DISCOUNTS AND prices and the policy of the best PRICE

Prices are very competitive on our platform. All prices are per room for your entire stay and are displayed including VAT / sales tax and all other taxes (subject to change of such taxes), unless otherwise noted our platform or e-mail confirmation / ticket . Fares are per person or per group and are depending on the validity indicated on the ticket, if applicable. Fees and charges apply (including interest charges) can be changed by the Supplier in case of no show or cancellation fees. The accommodation may collect penalties applicable in the event of cancellation or no-show charges.

Sometimes the lower prices are available on our platform to stay, specific product or service, but the prices established may have restrictions and special conditions, such as packages that can not be canceled and prices that can not be repaid. We ask that before you book carefully check the conditions and information on the product, service and booking conditions relevant to see if there are restrictions on every type of tourist service basis.

Reduced price shown for accommodation is based on the largest third current price providers for products and services with the same booking conditions over a period of 30 days around the time of your check-in required (15 days before on check-in and 15 days after check-in; if between today and the time of check-in less than 15 days, we use a number of days corresponding to the date of check-in to give in -a total of 30 days). To make a fair comparison, we use always the same booking conditions (eg. Plan meals, cancellation policy and room type). This means you get the same room for a lower price compared with other data check in the same period last year.

We want to pay the lowest price possible for your stay if you find your room online at the accommodation in the same booking conditions, at a lower price after you have booked through us, we will refund the difference between our price and the lower price on the terms and conditions offered by the Best Price Guarantee.

Currency converter is for information purposes only and should not be taken into your account as accurate and real time; prices may vary.

Any errors and mistakes (including misprint) are not enforceable.

All special offers and promotions are marked as such.


Making a booking at a supplier, you accept and agree with the cancellation policy and no-show of the supplier and any additional terms and conditions (delivery) of Provider applicable to visit or stay (including important details of the Supplier made available on our Platform important information relevant provider) including services rendered and / or products offered by the accommodation provider (the delivery terms and conditions of accommodations can be obtained from accommodation costs). General cancellation and no-show policy of each provider is available on our platform, on intelligence Furniorului during the booking process and in the email confirmation or ticket. Please note that certain rates or special offers are not eligible for cancellation or change. Applicable taxes or municipal tourism can be collected by the Supplier in the event of absence or free cancellation.

Please check carefully the booking details of the product or service that you have chosen to see if any such conditions before booking. Please note that a reservation requiring a deposit or a payment (full or partial) in advance may be canceled (without notice or standard without warning) if and to the extent that the amount (s) relevant (left) can not be collected in full at the date of payment in line with the relevant payment Provider in accordance with reservation. Cancellation policies and payment in advance can vary depending on the type of room. Please read carefully the important details (as types of rooms or the bottom of the page Provider on our platform) and important information on the booking confirmation, for additional policies implemented by the provider (eg. age restriction, security deposit, we cancel / additional supplements for group bookings, extra beds / breakfast Pay pets / cards accepted). Late payments, the bank incorrect details wrong credit card or debit card, credit / debit invalid or insufficient funds are at risk in your account, and you will not be entitled to any refund of any amount (refundable) Prepayment unless the provider agrees with or otherwise permitted by policy (pre) payment or cancellation. Pets / cards accepted). Late payments, the bank incorrect details wrong credit card or debit card, credit / debit invalid or insufficient funds are at risk in your account, and you will not be entitled to any refund of any amount (refundable) Prepayment unless the provider agrees with or otherwise permitted by policy (pre) payment or cancellation. Pets / cards accepted). Late payments, the bank incorrect details wrong credit card or debit card, credit / debit invalid or insufficient funds are at risk in your account, and you will not be entitled to any refund of any amount (refundable) Prepayment unless the provider agrees with or otherwise permitted by policy (pre) payment or cancellation.

If you want to review, modify or cancel your reservation, please go to e-mail confirmation and follow the instructions contained therein. Please note that you may be asked to pay for cancellation in accordance with the policies of cancellation or no-show (pre) payment or accommodation provider will not be entitled to repayment of any amount (pre) paid. Please read the cancellation policy, default and (pre) payment of the accommodation provider before you book and remember to make timely payments in accordance with the requirements of the relevant booking.

If you arrive late on check-in or arrive the next day, make sure you press this (prompt / early) Provider that know when to expect and to avoid cancellation and collection fees for no-show . Our Customer Service Department can help if you need to inform Provider. EDEN TRAVEL PARTNER accepts no responsibility or liability for the consequences caused by your late arrival or in connection with any cancellation or tax collection by the Supplier for default.


Our service is free because, unlike many other parts we do not perceive or not to tax (reservation) Our further.

Exceptions are bookings of air tickets booking service which is charged with amounts between 10 and 25 euros.


By completing a reservation you agree to receive (i) an email which we will send you shortly prior to your arrival date, containing information on your destination and certain information and offers (including information third parties, provided that they have actively opted in for this information) relevant to your booking and destination, and (ii) an e-mail will be sent immediately after your stay at the hotel, which will be invited to complete our customer's comments. Please read our privacy policy and cookies for more information on how we can contact you. mypal.traveldisclaims any responsibility for the communication with the provider or platform. You can not win any rights of the applications or communication provider or (any form) confirming receipt of any communication or request. www.mypal.travel can not guarantee that the applications and communications will be (properly and timely) received / read, met, made or accepted by Supplier.

To complete and secure booking, you must use the correct email address. We are not responsible or liable for (and are not obliged to check) e-mail wrong, mistakes or incorrect written or phone numbers (mobile) or credit card wrong. Any claim or complaint against EDEN TRAVEL or terms of service shall be filed promptly and in any event within 10 days from the scheduled date of eating the product or service (for example, on check-out ). Any claim or complaint filed after the expiration of 10 days may be rejected and the applicant loses any right to compensation (damages or money).


With regard to the limitations set out in these terms and conditions, to the extent permitted by law, we shall be liable only for damage actually incurred, paid or accrued by you due to a deficiency in the fulfillment of our services up to a maximum amount of total cost of your reservation, as is established in the email confirmation (for an event or a series of connected events).

However and to the extent permitted by law, neither we nor one of the officers, directors, employees, representatives, subsidiaries, our affiliated companies, distributors, partners (distribution) affiliates, authorized representatives, agents or other party involved in creating, sponsoring promoting and making available the site and content or otherwise be liable for (i) any loss or damage punitive, special, indirect or important, any loss of production, profit, revenue, contracts, loss or damage to reputation and good name, loss of receivables, (ii) any inaccuracy related information (descriptive) information (including rates, availability and classifications) providers that are shown as available on our platform,(Iii) the services rendered or products provided by suppliers or other business partners, (iv) any injuries, losses or costs (direct, indirect, consequential or punitive) paid or incurred by you products, arising out of or in connection with the use, inability to use or delay our Platform, or (v) any injury, death, damage of property (personal) or other damages, losses or costs (direct, indirect, special, consequential or punitive) incurred products or paid by you, or because of acts (laws), errors, violations of law negligence (crass) voluntary misconduct, omissions, non-performance, faulty representations, tort or strict liability or attributable (wholly or partially) the supplier or other our business partners (including employees, directors,agents, representatives or their affiliated companies) whose products or services are provided (directly or indirectly) available, offered or promoted on or through the Platform, including any cancellation (partial), overbooking, strike, force majeure or any other event in May beyond our control.

Whether Supplier shall collect or room price, product or service, or we facilitate payment (room / reservation), you accept and you acknowledge and agree that Provider is responsible throughout the collection, retention, remission and the fees payable due to the total price (camera / reservation) to the relevant tax authorities. EDEN TRAVEL PARTNER is not responsible or liable for the collection, retention, remittance and fees payable due to the total price (camera / reservation) to the relevant tax authorities.


Unless otherwise stated, the software needed our services or available and used our platform and intellectual property rights (including copyright) of contents, information and materials on Our platform is owned Eden Travel Partner and its suppliers.

To the extent that you use or combine (wholly or partly) our content (translated) (including comments customers) or you have otherwise intellectual property rights on the Platform or any Content (translated) or guest reviews hereby assign and transfer all the intellectual property rights to Eden Travel Partner. Any misuse or any of the aforementioned actions or behavior will constitute a material violation of our intellectual property rights (including copyright and database).


To the extent permitted by law, these terms and conditions and the provision of our services shall be governed and construed in accordance with Romanian legislation and any dispute arising from these general terms and conditions and our services will be exclusively submitted to the competent courts in Romania.

Original version in Romanian language of these terms and conditions has been translated into other languages. Translated version is a courtesy and is only a translation of our company and can not claim any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the Romanian version and the version in any other language, the Romanian version shall apply to the extent permitted by law, will have priority and will be shouted goal. Romanian language version is available on our platform (by selecting the Romanian language) or will be sent on written request.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, will remain under the obligation of all other provisions thereof. In this case, the invalid will still be applied to both the legislature in force as permitted and will be at least agree to accept a similar effect to that of the invalid, unenforceable or non-binding, timber contents and purpose of these terms and conditions.


You can subscribe to the newsletter www.mypal.travel that will be sent to your e-mail and will include news and special offers and other information.

By agreeing to these Terms and Conditions, the customer assumes all such risks.

Twisty, prietenul tau de calatorie


Valabilă pentru servicii neconforme sau anulări impuse de epidemii sau stări de urgență

MyPal.Travel, este Tovarășul Tău, îi Pasă de tine și Nu te Lasă la Greu! Așa că îți oferă următoarele asigurări:

1. Asigurarea împotriva riscului de epidemie sau stare de urgență (se aplică inclusiv pentru situațiile create de prezența Corona virus, Covid-19)

MyPal.travel îți rambursează în termen de 3 zile lucrătoare, integral, sumele plătite în avans pentru rezervarea oricărui serviciu de cazare rezervat semnalizat cu ASIGURAT FULL dacă:

până la data comunicată pe fiecare tip de cameră în parte este declarată epidemie sau stare de urgență în destinația ta de vacanță, iar aceasta împiedică desfășurarea sejurului în deplină siguranță punându-ți în pericol sănătatea.

Observație: dacă starea de urgență sau epidemie apare și este declarată oficial de către autoritățile competente în perioada cuprinsă între momentul rezervării și data comunicată pentru restituirea sumelor aferente vacanței tale, dar este anulată sau trece până la acea dată, restituirea sumelor nu se mai aplică întrucât pericolul a fost înlăturat, iar sănătatea turistului nu mai este pusă în pericol.

pentru zboruri ne angajăm să iți oferim consultanță și să te reprezentăm (la cerere) în relația cu companiile aviatice pentru a te ajuta să-ți recuperezi sumele plătite.

2. Asigurare pentru produse neconforme, overbooking sau alte situații neprevăzute care te împiedică să beneficiezi de serviciile comandate.

Mypal.Travel îți garantează 100% disponibilitatea, conformitatea și tariful fiecărui serviciu turistic rezervat deoarece toate rezervările mypal.travel sunt asigurate și verificate, motiv pentru care ne luăm următorul Angajament:


Dacă ajungi la hotel și nu ți se oferă camera rezervată, informațiile afișate pe site-ul mypal.travel nu corespund serviciilor turistice identificate la fața locului (hotel, mașină etc.), mypal.travel se obligă ca în maxim 2 ore să îți asigure un hotel în aceeași zonă de categorie superioară + transferul către acel hotel. În cazul în care nu reușim acest lucru, ne obligăm să îți înapoiem dublul sumei plătite.

Valabil pentru orice serviciu rezervat prim MyPal.Travel, excepție biletele de avion, unde despăgubirile sunt oferite de compania aviatică, singura răspunzătoare legal.

Tarifele afișate pe site-ul mypal.travel includ toate taxele, excepție taxele impuse de autoritatile locale, motiv pentru care pot fi achitate doar la receptia hotelului. Dacă ți se solicită de către cineva un tarif mai mare decât cel afișat pe site, te rog să contactezi urgent departamentul fraude la numărul de telefon +40 728 822 999.

CERE O OFERTĂ | CALL CENTER 0372 458 990 | CHAT (stânga jos)